Terms and Conditions
PULSECORE TECH LTD
Effective Date: 1 April 2026 | Version 1.0
Company: PULSECORE TECH LTD
Company Number: 17068502
Registered Address: 20 Wenlock Road, London, N1 7GU, England
Website: https://orbiano.com
Contact: [email protected]
1. Introduction and Acceptance
These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“Customer”, “you”, or “your”) and PULSECORE TECH LTD, a private limited company incorporated in England and Wales under company number 17068502 (“Company”, “we”, “us”, or “our”), governing your use of the website at https://orbiano.com (“Website”) and, where applicable, the purchase of digital products through it.
You may browse the Website freely without accepting these Terms. However, by registering an account or completing any purchase, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety, together with our Privacy Policy, Refund and Cancellation Policy, Cookies Policy, and Acceptable Use Policy, each of which is incorporated herein by reference.
If you do not accept these Terms, you must not register an account or purchase any product through the Website.
2. Company Information and Pre-Contract Disclosure
In accordance with Regulation 13 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (“CCR 2013”), the following information is provided prior to contract formation:
- Legal entity: PULSECORE TECH LTD
- Company registration number: 17068502
- Registered office: 20 Wenlock Road, London, N1 7GU, England
- Contact email: [email protected]
- VAT number: [VAT Number — insert upon HMRC registration] (the Company will charge VAT where required by law once registered; prices at checkout reflect the total amount payable)
- Nature of products: digital goods (gaming codes, gift card codes, activation keys) delivered electronically — no physical goods are supplied
- Delivery method: electronic delivery to the email address provided at checkout, typically within minutes of payment confirmation
- Total price: as displayed at checkout, inclusive of any applicable taxes
- Right to cancel: limited — see Refund and Cancellation Policy for full details
- Payment methods: as displayed at checkout
The Company acts as merchant of record for all transactions. All purchase contracts are formed directly between the Customer and the Company.
3. Eligibility
Registration and purchase are available only to persons who:
- are at least 18 years of age, or the age of legal majority in their jurisdiction of residence, whichever is greater;
- have full legal capacity to enter into binding contracts under the law of their jurisdiction;
- are not subject to, and are not resident in a jurisdiction that is subject to, financial sanctions administered by His Majesty’s Treasury (OFSI), the United Nations Security Council, or other applicable sanctions regimes;
- are not acting for any unlawful purpose.
By registering or purchasing, you represent and warrant that you meet the above requirements. If acting on behalf of a legal entity, you additionally warrant that you have authority to bind that entity.
4. Products
4.1 Nature of Digital Products
The Company retails digital goods including gaming codes, activation keys, gift card codes, and redemption vouchers (collectively, “Digital Products”). Digital Products are intangible items delivered electronically. No physical goods are supplied.
Digital Products are sourced through the secondary wholesale market from distributors and resellers. The Company acts as a retail reseller and merchant of record. The Company does not hold any publishing rights, licensing agreements, or formal authorisation from the original game or brand publishers. Intellectual property in the underlying content associated with each Digital Product remains owned by the respective third-party brand, publisher, or issuer. Upon redemption, the end-user licence agreement of the issuing brand applies and is separate from these Terms.
4.2 Product Descriptions
The Company takes reasonable steps to ensure product descriptions, region restrictions, and platform compatibility information displayed on the Website are accurate at the time of publication. However, product details (including regional validity, platform compatibility, and expiry dates) are determined by the original issuer and may change without notice. The Customer is responsible for verifying compatibility with their account or platform prior to purchase.
Where a material inaccuracy in a product description is identified before fulfilment, the Company will notify the Customer and cancel the order with a full refund. The Company does not guarantee the continuous availability of any product.
4.3 Regional and Platform Restrictions
Many Digital Products are region-locked and will only activate on accounts registered in specific territories. Platform-specific products (e.g. Steam, PlayStation, Xbox, Nintendo) are only redeemable on the designated platform. Region and platform information is displayed on each product listing. It is the Customer’s sole responsibility to ensure they purchase the correct region and platform version. The Company will not issue a refund where the Customer has purchased an incorrect region or platform version for their account.
4.4 Availability
Digital Products are sold subject to availability. If a product becomes unavailable after payment is received, the Company will notify the Customer promptly and issue a full refund. No substitute product will be supplied without the Customer’s agreement.
5. Account Registration
Where account registration is required to make a purchase, you must provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activity conducted through your account.
You must notify the Company immediately at [email protected] upon becoming aware of any unauthorised access to or use of your account. The Company shall not be liable for loss arising from your failure to safeguard your credentials.
The Company may suspend or terminate an account where there is reasonable evidence of: (a) provision of false or misleading registration information; (b) material breach of these Terms; or (c) use of the account for fraudulent or unlawful activity.
6. Ordering and Payment
6.1 Order Process and Contract Formation
Submitting an order constitutes an offer to purchase at the price displayed. The Company reserves the right to decline any order at its discretion, including where stock has become unavailable or a compliance concern exists. A binding contract is formed only upon the Company’s issuance of a written order confirmation email. The Company will retain a record of the contract, available upon request.
6.2 Pricing
Prices are displayed in GBP or such other currency as shown at checkout. Prices represent the total amount payable, inclusive of any applicable taxes. The Company reserves the right to correct pricing errors before a contract is formed; where a correction affects a confirmed order, the Company will notify the Customer and offer cancellation with a full refund.
6.3 Payment Processing
Payments are processed by authorised third-party payment service providers. The Company does not store full payment card details; all card data is handled exclusively by the payment processor under PCI-DSS standards. By submitting an order, you authorise the charge of the stated amount to your designated payment method.
Delivery will not occur until payment is received and confirmed. The Company may decline any transaction where fraud, unauthorised use, or a compliance concern is identified.
6.4 Transaction Monitoring and Verification
The Company conducts transaction monitoring for fraud prevention and anti-money laundering compliance. The Company reserves the right to hold or decline any transaction that triggers its compliance controls. Where additional identity verification is required, the order will be held and the Customer notified. The Company will not be liable for delays arising from legitimate compliance holds.
7. Delivery
Following payment confirmation, Digital Products will be delivered electronically to the email address associated with the order, or made available in the Customer’s account. Delivery is typically completed within minutes. In exceptional technical circumstances, delivery may take up to 24 hours.
The Company is not responsible for non-delivery caused by an incorrect email address provided by the Customer, spam or junk filters, or email service provider restrictions. You must ensure the email address provided at checkout is correct and that you check your spam folder.
If a Digital Product is not received within 24 hours of order confirmation, contact [email protected] with your order reference. The Company will investigate and, where non-delivery is confirmed, will first attempt to re-deliver a valid product. If re-delivery is not possible, a refund will be issued in accordance with the Refund and Cancellation Policy.
8. Consumer Rights
These Terms do not affect your statutory rights under the laws of England and Wales, including the Consumer Rights Act 2015 (“CRA 2015”) and the CCR 2013.
Where a Digital Product does not conform to the contract at the time of delivery (for example, it is invalid, unworkable, or materially different from the description), you have the right to a repair, replacement, or — where these are not available within a reasonable time — a refund, in accordance with Part 1 Chapter 3 of the CRA 2015. The short-term right to reject a non-conforming digital product subsists for 30 days from delivery, subject to the CCR 2013 waiver where validly obtained. See the Refund and Cancellation Policy for full details.
Disputes that cannot be resolved directly with the Company may be referred to an approved ADR provider (see Section 17).
9. Prohibited Conduct
In connection with your use of the Website or any Digital Product, you must not:
- use stolen, cloned, or unauthorised payment credentials to make purchases;
- resell or commercially exploit Digital Products without the Company’s prior written consent;
- create multiple accounts to circumvent purchasing limits, exploit promotions, or evade a prior account restriction;
- use automated bots, scrapers, or scripts to access the Website or place orders;
- attempt to gain unauthorised access to the Website, its servers, or associated systems — such conduct may constitute a criminal offence under the Computer Misuse Act 1990;
- introduce malware, viruses, or harmful code to or through the Website;
- engage in any activity constituting or facilitating money laundering or terrorist financing;
- use Digital Products in breach of the issuing brand’s end-user licence agreement.
10. Intellectual Property
All content on the Website — including text, graphics, logos, and software — is owned by or licensed to the Company and protected under the Copyright, Designs and Patents Act 1988 and applicable database rights. You are granted a limited, personal, non-exclusive, non-transferable, revocable licence to access and use the Website for lawful personal purposes only.
Third-party brand names, logos, and trade marks referenced on the Website in connection with Digital Products belong to their respective owners. Their use is descriptive only and does not imply any affiliation, endorsement, or commercial relationship.
11. Disclaimer of Warranties
The Website is provided on an “as is” and “as available” basis. The Company excludes all implied warranties to the fullest extent permitted by law, including those of satisfactory quality and fitness for purpose. The Company does not warrant that the Website will be uninterrupted or error-free.
Nothing in this clause restricts the Company’s obligations under the CRA 2015 in respect of Digital Products that do not conform to the contract.
12. Limitation of Liability
The Company’s total liability to you arising from or in connection with a purchase shall not exceed the amount paid by you for the specific Digital Product giving rise to the claim.
The Company shall not be liable for any loss of profit, loss of data, loss of opportunity, or any indirect, incidental, or consequential loss, whether arising in contract, tort, or otherwise.
Nothing in these Terms excludes or limits the Company’s liability for:
- death or personal injury caused by the Company’s negligence;
- fraud or fraudulent misrepresentation by the Company;
- any liability that cannot lawfully be excluded under the laws of England and Wales, including the Company’s obligations under the CRA 2015 in respect of non-conforming digital content.
13. Indemnification
You agree to indemnify the Company against any third-party claims, losses, costs, and expenses (including reasonable legal fees) arising directly from: (a) your material breach of these Terms; (b) your fraudulent or unlawful conduct; or (c) your infringement of a third party’s intellectual property rights. This indemnity does not apply to the extent any claim arises from the Company’s own negligence or breach of these Terms.
14. Privacy and Data Protection
The Company processes personal data in accordance with the UK GDPR and the Data Protection Act 2018. Full details are set out in the Privacy Policy at https://orbiano.com/privacy-policy. The Company’s ICO registration number is: [ICO Registration Number — insert upon ICO registration].
15. Third-Party Links
The Website may contain links to third-party websites provided for convenience. Such links do not constitute an endorsement. The Company is not responsible for the content, terms, or privacy practices of any third-party website.
16. Force Majeure
The Company shall not be liable for any failure or delay in performance caused by circumstances outside its reasonable control, including acts of God, government action, telecommunications failures, power outages, or third-party supplier failures. The Company will notify the Customer and use reasonable endeavours to resume performance as soon as practicable. Where delay exceeds 7 days, the Customer may cancel and receive a full refund.
17. Complaints and Alternative Dispute Resolution
The Company aims to resolve all complaints fairly and promptly. If you have a complaint, contact [email protected]. The Company will acknowledge within 3 business days and endeavour to resolve within 14 business days.
If a complaint cannot be resolved directly, you may refer it to the approved ADR provider: [ADR Provider Name and URL — insert upon agreement]. Your statutory right to bring proceedings before the courts of England and Wales (or, where applicable, the courts of your habitual residence) is not affected.
18. Amendments
The Company may amend these Terms at any time. Where changes materially affect your rights, registered Customers will be notified by email at least 14 days before the changes take effect. Continued use of the Website for purchases after that date constitutes acceptance of the revised Terms. Non-material changes (such as corrections to typographical errors) take effect immediately upon publication.
19. Termination
The Company may suspend or terminate a Customer’s account immediately and without prior notice where: (a) fraud or a material breach of these Terms is confirmed or strongly suspected; or (b) a legal or regulatory requirement mandates it. In other circumstances, the Company will give reasonable advance notice. Termination does not affect any accrued rights or liabilities.
20. Severability and Waiver
If any provision of these Terms is held invalid or unenforceable, it shall be severed and the remainder of the Terms shall continue in full force. A failure to enforce any provision on any occasion shall not constitute a waiver of that provision.
21. Entire Agreement
These Terms, together with the Privacy Policy, Refund and Cancellation Policy, Acceptable Use Policy, Cookies Policy, and AML/Fraud Prevention Statement, constitute the entire agreement between the parties regarding the Website and purchase of Digital Products, and supersede all prior representations or understandings.
22. Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales. Disputes are subject to the non-exclusive jurisdiction of the courts of England and Wales. This does not affect any right you may have as a consumer to bring proceedings before the courts of your place of habitual residence.
23. Contact
PULSECORE TECH LTD (Company No. 17068502)
20 Wenlock Road, London, N1 7GU, England
Email: [email protected]
Website: https://orbiano.com